ACT Fibernet Recruitment 2021 : ACT Fibernet Recruitment 2021 For Customer Service Executive. Any Graduate / Under Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000. Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes.
Job Title : Customer Service Executive – Voice Process
Location : Hyderabad
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Job Description :
- The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to.
- He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
- To provide customer satisfaction on every call.
- To ensure closure of the ticket within the prescribed TAT.
- To provide speedy resolution.
- Willingness to work in rotational offs & rotational Shifts.
- To resolves product or service problems by clarifying the customer’s complaint.
Skills :
- Minimum 0.6 Months to 5 Years of work experience.
- Experience in customer service or call centre background preferred.
- Strong communication skills( English, Hindi, and Telugu)
- Good interpersonal skills.
- Knowledge of multiple languages like Tamil, Kannada will be an added advantage.
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Qualification : Any Graduate / Under Graduate
Work Experience : 0.5 – 5 Year
How to Apply for ACT Fibernet Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here