Accenture Recruitment 2023: Accenture Recruitment 2023 For New Associate – Query Management. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 450,000 people serving clients in over 120 countries, Accenture drives innovation to improve the way the world works and lives.
Job Title: New Associate – Query Management
Location: Bangalore
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Job Description:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations.
- The team acts as a Single Point of Contact (“SPOC”) to meet the communication needs of both users and clients, and to satisfy both customers and clients.
- In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Skills:
- Adaptable and flexible
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Qualification: Any Graduate
Work Experience: 0 – 1 Year
How to Apply for Accenture Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here