Firstsource Walk-In Drive: Firstsource Walk-In Drive For Email & Chat Support. Undergraduate / Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.
Job Title: Email & Chat Support
Location: Bangalore
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Job description:
- A CSA in this role responds to customer queries and provide
resolution, support and assistance to the customers who send e-mails/Chats
pertaining to existing/new queries on services provided by the client. - The Agent will play an integral role in improving the customer experience by providing fast, friendly
and effective service with accurate and personal solutions to customer enquiries.
Responsibilities:
- Revert on emails or chats written by the customer on a variety of issues
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query
cannot be resolved at first point of contact - Clear Communication – during all conversations with customers, uses simple
English that delivers information and solutions in an easy manner - Professional Focus – demonstrates a high level of personal and professional
integrity when dealing with customers as well as treating all customers with
empathy, respect and consideration. - Ability to solve problems – look for solutions aligned to the customer’s perspective
and deliver on all commitments - Teamwork – consistently work together, trust each other and engage in
constructive conversations for the good of the team
Eligibility Criteria:
- Minimum SSC (10th) passed.
- Fresher/Experienced with a minimum 1 year of experience in a BPO/related industry
- Computer literate eg. Outlook, Word, Internet Explorer
- Typing skills: Process specific cut offs
- Good written English communication
- Professional & Courteous in mannerisms
- Ability to liaise with customers at all levels
- Ability to handle and resolve complex customer calls
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Qualification: Undergraduate / Graduate
Work Experience: 0 – 1 year
Walk-In Date: 21st Sept 2024
Time: 12.30 PM – 5.30 PM
Venue: 3rd floor, Block – Dragon Fly (Last Block). *Brigade Tech Gardens*, Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037
Contact Person: Abhilipsha Samal ( 9778388589 )
How to Apply for Firstsource Walk-In Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here