About Company : Mphasis (BSE: 526299; NSE: MPHASIS) applies next-generation technology to help enterprises transform businesses globally. We are an expert, customer-centric technology partner, and our unique Mphasis Front2Back™ Transformation approach places our clients’ customers at the heart of our business. We use the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2 TM=1) digital experiences to our clients and their end customers. Our Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
Job Title : Technical Support
Location : Pune
Job Description :
- Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
- Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base
- Remote desktop troubleshooting
- Escalate complex incidents / requests to upstream technical groups
Qualification : Any Graduate
Work Experience : 1 – 4 Year
Walk-In Date : 14th Feb – 15th Feb 2019
Time : 11:00 AM
Venue : Mphasis Ltd
Ground floor, Cluster C, EON IT Park
Kharadi, Pune
Apply : Walk-In
Contact Person : Soniya