Zoom Off Campus Drive 2022: Zoom Off Campus Drive 2022 For Service Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We’re also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries. From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.
Job Title: Service Engineer
Location: Bangalore
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Job Description:
- As an escalation point, you will work closely with the Support, Product, Platform, Engineering, and Technical Operations teams as escalation engineer for support teams to identify problems, hypothesize on root cause, test issues, manage the bugs ticket queue, and whatever is required to resolve issues rapidly and get our customers back on track.
- The role requires that you can easily transition between speaking with Engineering, Developers and customers (both technically skilled and novices).
- You are smart, resourceful, and a team player excited to solve problems, advocate for customers, and amplify ZOOM’s core values. Above all, you like to relentlessly pursue customer delight!
Responsibilities:
- Monitor and manage service quality
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
- Collect information and document bugs with Engineering for product issues that are impacting customers.
- Build process or troubleshooting documentation in the support knowledge base.
- Deliver against customer experience and efficiency targets.
- Collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues.
- Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible.
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Qualification: B.E / B.Tech – 2022 Batch
Work Experience: Freshers
How to Apply for Zoom Off Campus Drive 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here