Zensar Technologies Recruitment 2023: Zensar Technologies Recruitment 2023 For Service Desk. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Zensar is a leading technology solutions company with a strong engineering pedigree. Headquartered in Pune, India, we are part of the USD 4 billion RPG Enterprises Group, serving over 147 global clients. We have been a public-listed company for over 50 years, disrupting the status quo through our deep engineering capabilities, innovation, and velocity. Our 11,500+ workforce across 30+ global locations delivers cutting-edge digital solutions, unlocks growth, and empowers our clients to thrive and succeed in a world of constant change.
Job Title: Service Desk
Location: Hyderabad
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Job Descriptions:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support
- Handle complex customer scenarios, document solutions, and effectively provide dependable and timely resolution to all product-related technical issues experienced by customers
- Provide remote infrastructure support delivery and performing problem-cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Act as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively address concerns related to their issue or resolution
- Provide direct technical assistance to customers via phone, email, and chat.
Skills:
- Preferred min. 1 year of experience in the Service Industry
- ITIL v3/v4 Foundation certified
- General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
- Proficient in handling customer queries across the globe (primarily United States
- Exceptional written, verbal communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front-line experience with handling high-value/critical customers
- Ability to keyboard to capture important details on a call for documentation
- Willing to work in a 24/7 environment
- Knowledge of Service Desk tools like Service Now
- Knowledge and understanding of basic hardware, software and networking.
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Qualification: Any Graduate
Work Experience: 0 – 3 Years
How to Apply for Zensar Technologies Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here