Zensar Off Campus Drive 2021: Zensar Off Campus Drive 2021 For Service Desk Analyst. B.Sc / BCS / BCA candidates can apply. The detailed eligibility and application process are given below.
About Company: Zensar is a leading digital solutions and technology services company that specializes in partnering with global organizations across industries on their Digital Transformation journey. Zensar’s comprehensive range of digital and technology services and solutions enables its customers to achieve new thresholds of business performance. Zensar helps clients deliberate not only on executing Digital initiatives but on realizing the Return on Digital®. For enterprises to be resilient and successful in the long run, they will need to focus on three aspects – Digital Agility, Cross-over IT and fundamentally the Stability of Core Enterprise Systems.
Job Title: Service Desk Analyst
Location: Across India
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Job Description:
- Escalation of Major IT Incidents.
- AD user records currency, network Share access, account provisioning/termination.
- Provide high-quality customer service on inbound and outbound calls.
- Provide efficient and effective query resolution by taking ownership for first call resolution.
- Identify opportunities to provide information regarding other value-added services.
- Participate in formal and informal team-based training.
- Adhere to all legislative requirements required for the role.
- Ensure Service Level compliance for Incidents and Requests.
- Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner.
- Use agreed on IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered.
- Maintain and improve on key Service Desk performance indicators.
- Participation in quality development.
- Active involvement in team and cultural change within the Service Desk team.
- Other responsibilities as directed by the Manager or Team Leader, Service.
- CTC: 2.5 LPA
- Last Date to Apply: 24th Oct 2021
Skills:
- Ability to manage Service Desk processes and Service Management tooling on the job.
- Good communication and interpersonal skills.
- Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
- Able to handle 1st Line incident diagnosis and resolution.
- Ability to work flexibly and adapt to demand.
- Customer-focused.
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Qualification:
- B.Sc, BCS & BCA pass out in the year 2019, 2020, 2021 candidates would be preferred for this role.
- An applicant must have scored a minimum of 60% throughout (SSC, HSC, and Graduation).
- We cater to global clients that work in the 24*7 model, associates may be required to work in a shift model.
Work Experience: Fresher
How to Apply for Zensar Off Campus Drive 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here