Wipro Walk-In Drive: Wipro Walk-In Drive For Customer Support Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Job Title: Customer Support Associate
Location: Pune
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Job Description:
- Answer or make calls to clients, identify and address their needs, complaints, issues with product/services.
- Respond efficiently and accurately to customers, explaining possible solutions and ensuring that clients feel supported and valued.
- Engage in active listening with clients, confirming or clarifying information and diffusing angry clients as needed.
- Utilize software databases, scripts and tools appropriately.
- Understand and strive to meet or exceed agreed metrics while providing excellent and consistent customer service.
- Understand company products, service and policies.
- Take part in training and other learning opportunities to expand knowledge of the company and position.
- Adhere to all company procedure and policies
Requirements:
- Exceptional customer service, active listening, verbal and written communication skills.
- Building lasting relationships with clients and team members based on trust and reliability.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills
- Customer handling and complaint management experience.
- Highly self-motivated to achieve high standards in both quantity and quality
- Ability to work in a high-pressure team environment, reacting positively to change and adapting to new processes quickly.
- Ownership and accountability of customer issues and self-driven.
- Adapting to change in the scenario and implementing learning.
- High energy level and personal resilience.
Skills:
- Previous experience in customer support role from telecom domain or as a service desk agent (Voice) is recommended.
- Freshers can apply too
- Should be open to work in 24/7 shifts from office for all 5 days.
- 2 weekly rotational offs.
- One way cab facility.
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Qualification: Any Graduate
Work Experience: Freshers
Walk-In Date: 27th – 5th March 2025
Time: 10.00 AM – 2.00 PM
Venue: Wipro Technologies, Hinjewadi Phase 2, Pune, Maharashtra- 411057
How to Apply for Wipro Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here