Wipro Recruitment 2022 For System Engineer

Wipro Recruitment 2022: Wipro Recruitment 2022 For System Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.

About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Job Title: System Engineer

Location: Greater Noida

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Job Description:

  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customers’ emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and offer solutions to customers.
  • Research, identify and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support the user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolutions given.
  • Complete call logs and reports.

Skills:

  • Excellent communication skills
  • Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.

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Qualification: B.E / B.Tech

Work Experience: Freshers

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How to Apply for Wipro Recruitment 2022?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply: Click Here