Wipro Recruitment 2024: Wipro Recruitment 2024 For Quality Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Job Title: Quality Analyst
Location: Bangalore
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Responsibilities:
- Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
- For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
- Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for the top 2 errors, conduct root cause analysis (RCA)
- Conduct calibration communication to communicate any changes from the client and conduct refresher training to bridge any skill gap due to these changes.
Skills:
- Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry – Foundation
- Process Knowledge – Process understanding with a clear understanding of process quality parameters as per the skill training/ certification provided by the client–
Behavioural Competencies:
- Project Management Skills
- Analytical Skills
- Execution Excellence
- Passion for results
- Stakeholder Management
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Qualification: Any Graduate
Work Experience: Freshers / Experience
How to Apply for Wipro Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here