Wipro Recruitment 2024: Wipro Recruitment 2024 For IT Service Desk. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Job Title: IT Service Desk
Location: Pune
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Job Description:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
- Take ownership of user problems resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off
Eligibility:
- Graduation mandatory
- Freshers candidates can apply .
- Candidates comfortable with the night shift can only apply.
- Candidate should have excellent communication.
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
Skills Requirement:
- Previous experience in IT helpdesk (Voice)
- Excellent communication skills (verbal and written)
- Knowledge on ITIL Framework and Terminologies
- Knowledge on Windows, Mac operating systems & VDI environments
- Demonstrated problem-solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow-up on the ticket in a timely manner
- Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
- A self-motivated achiever who gains satisfaction from providing excellent customer service
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.
- Excellent organizational skills
- Continually develops and maintains technical skills to ensure high quality levels of technical support for end user
- Knowledge in Password Resets, Account Lockouts, Connectivity issues (i.e., VPN, etc.), Endpoint security issues, Windows support, Outlook email support, Internet browser how to (Chrome, Explorer, etc.), Virtual Desktop, Collaboration (Teams, Webex, Zoom, etc.)
- Handling queries, Incident management, Processing service requests, Initiate IMACs, User account administration, including password resets, Knowledge management article updates, Call escalation management
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Qualification: Any Graduate
Work Experience: 0 – 1 year
How to Apply for Wipro Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here