Wipro Recruitment 2024: Wipro Recruitment 2024 For System Engineer. B.E / B.Tech / BCA candidates can apply. The detailed eligibility and application process are given below.
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Job Title: System Engineer
Location: Bangalore
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Job Description:
- Answer incoming calls and respond to customer’s emails promptly.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and offer Solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains that can best support the user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Skills:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
Qualification: B.E / B.Tech / BCA
Work Experience: Freshers / Experience
How to Apply for Wipro Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here