Unisys Recruitment 2020 For Service Desk Associate | Any Graduate Freshers

Unisys Recruitment 2020 : Unisys Recruitment 2020 For Service Desk Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.

About Company : Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial markets.

Job Title : Service Desk Associate

Location : Hyderabad

Freshers Jobs by City
Bangalore Jobs
Chennai Jobs
Delhi NCR Jobs
Hyderabad Jobs
Mumbai Jobs
Pune Jobs

Job Description :

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
  • Support multiple clients through customer service professionalism and insight

Skills :

  • Excellent verbal and written communication.
  • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Multitasking and coordination skills
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Willingness and ability to work in shifts (24 x 7)

Join Our Telegram Group for Instant Job Notification

Qualification : Any Graduate

Work Experience : Fresher

Interview Questions
Core Java Interview Questions
Hibernate Interview Questions
Java Servlets Interview Questions
JDBC Interview Questions
Python Interview Questions
Spring Interview Questions
SQL Interview Questions
Top 30 HR Interview Questions with Answers For Freshers

How to Apply for Unisys Recruitment 2020?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply : Click Here