Trimble Technology Recruitment 2024: Trimble Technology Recruitment 2024 For Customer Support. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modelling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work.
Job Title: Customer Support
Location: Chennai
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Job Description:
- Receive customer requests by telephone, e-mail, chat and web. Analyze the requests, provide solution or ascertain who best can provide the information, and route the request to the appropriate department/individual.
- Maintain customer records by updating account information.
- Resolve level 1 product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Forward all details of potential customers to the Account Manager/Dealer Channel Sales by collecting customer information.
- Provide all billing-related information to customers – help in resolving any billing issues
- Receive, process and verify the accuracy of requests from customers utilizing the company’s internal tools and systems.
- Provide quality service to both internal and external customers through quick and accurate communication.
- Receive inquiries and contact the organization’s other departments to resolve a variety of account related issues.
Requirement:
- Bachelor’s Degree or equivalent
- Min 0 to 1 years of experience in customer service
Skills:
- Excellent written and verbal communication skills
- Process-oriented with high attention to detail
- Basic knowledge of Google Workspace
- Basic knowledge of computer – MS Windows & MS Office
- Problem solving and analytical skills
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Qualification: Bachelor’s Degree
Work Experience: 0 – 1 Year
How to Apply for Trimble Technology Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here