Trigent Software Recruitment 2023: Trigent Software Recruitment 2023 For Process Associate. Any Graduate candidate can apply. The detailed eligibility and application process are given below.
About Company: Trigent is a global leader in software solutions, headquartered in Southborough, MA, with development centers in Boston, Bangalore. As an ISO 9001:2008 certified company, Trigent provides proven results to global Independent Software Vendors (ISVs), Fortune 500 enterprises and SMBs in the High Tech, Healthcare, Education, E-Commerce and Manufacturing businesses. Founded in 1995, Trigent has been consistently recognized for its breakthrough solutions, strategic insights and execution excellence.
Job Title: Process Associate
Location: Mumbai
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Job Description:
- Should be flexible working from the office and in US shifts.
- Make Inbound and outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule the first day of work for the employees and share necessary information.
- Review the application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates’ queries.
- Respond to candidates’ queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentation as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
Interview Rounds:
- customer satisfaction
- Handling Customer Queries
- Inbound Voice Process
- inbound calls
- Outbound Calling
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Qualification: Any Graduate
Work Experience: 0 – 3 Years
How to Apply for Trigent Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here