Telstra Recruitment 2023: Telstra Recruitment 2023 For Technical Support. B.E / B. Tech or equivalent candidates can apply. The detailed eligibility and application process are given below.
About Company: We’re an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
Job Title: Technical Support
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Job Description:
- This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
- Working across all aspects of the customer support experience.
- Detect and prevent incidents before they occur.
- Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
- Identify and implement opportunities to improve process, efficiencies, and customer experience.
- Provide input into learning and development for our entire ecosystem.
- Cross Skill into different technology hubs
- 24×7 Shift Environment / On-Call support / Australia Business hours
Skills:
- 0 to 2 years working in IT industry.
- CCNA or equivalent
- Knowledge on firewalls
- Strong understanding on Routing & Switching
- Incident Management Experience
- Previous Customer Service experience
- Written and Verbal communication skills and good English comprehension
- Good knowledge in Windows and Office 365
- Knowledge / exposure on Network Monitoring Tools
- Data and IP experience
- Assurance Team experience
- Automation/Scripting knowledge
- Knowledge on cloud platforms AWS / AZURE
- Telephone skills / Previous contact centre background
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Qualification: B.E / B. Tech or equivalent
Work Experience: 0 – 2 Years
How to Apply for Telstra Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here