About Company : Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title : Service Engineer Operations
Location : Bangalore
Job Description :
- Should to navigate through Windows OS and proficient in MS office
- Should be able to understand the issue reported for end user with respect to Telecom services and network infrastructure
- Should be able to rigorously follow up with resolver groups and end user to drive resolution
- Should have exceptionally good customer handling skills with written and verbal communications skills
- Should be able to work towards enhancing the customer experience and overall service delivery
- Meeting client expectation and process metrics
- Fair knowledge of network & router concepts
- Hands on experience of troubleshooting of router’s & circuits is preferable
- Basic understanding of VOIP & VPN services
- Logical ability to comprehend, identify, & resolve critical hardware & software issues
- Should be able to identify and prioritize issues based on the Severity
- Escalate priority issues per Client specifications to the immediate lead as applicable
- 100% adherence to Business Rules, Standard processes and procedures
- Should be good at multitasking and time management in order to accomplish tool adherence
Qualification : Any Graduate / Post Graduate
Work Experience : 1 – 3 Year
Walk-In Date : 06th Jan – 10th Jan 2020
Time : 11:00 AM
Venue : Tech Mahindra campus
Plot- 45-47, Gate 1, ITC-4, (Abdul Kalam Building)
KIADB Industrial Area, Electronic city
Phase -2, Bangalore – 560100
Apply : Walk-In
Contact Person : Manish ( 7981960648, 9008073809 )