Tech Mahindra Walk-In Drive 2023: Tech Mahindra Walk-In Drive 2023 For Technical Support. B.E / B.Tech / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across several technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: Technical Support
Location: Chennai
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Job Description:
- Respond quickly to all queries and incidents.
- Manage incidents, including via telephone, Chat & email.
- Documentation, recording & updating incident details in the CRM tool.
- Communication, alerting technical staff via assignments and escalating to Resolver Group
- Answering queries and resolution of straightforward incidents
- Escalation of unresolved cases to next-level application specialist teams.
- Monitoring and tracking, reviewing the progress of an incident and keeping the customer informed.
- Initial review and evaluation of the case.
- Communicating major IT incidents to affected customers.
- Assisting the client with L1 /L1.5 Support activities
- Should know/ Experience in IT Service Desk/ Technical Support
- Excellent Communication Skills, Customer Service and telephone skills
Eligibility:
- Good knowledge of the Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed.
- Candidates to have experience in International Voice Process background.
- Work from office
- 5 Days working/ Rotational shift / Off (Including night shift )
Perks and Benefits:
- Both Sides’ transportation provided
Key Skills:
- Service Now Ticketing
- IT Service Desk
- Service Desk
- Technical Voice Process
- International Voice Process
- LAN Troubleshooting
- Troubleshooting Skills
- WAN
- Technical Helpdesk
- International BPO
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Qualification: B.E / B.Tech / Any Graduate
Work Experience: 0 – 4 Years
Walk-In Date: 17th – 19th Nov 2023
Time: 11.00 AM – 3.00 PM
Venue: Tech Mahindra No.90/B-1, SVC Tech park, Madras Thiruvallur High Road, AMBATTUR, Industrial estate, Chennai, Tamil Nadu 600058, Landmark – Near Happy Food Street
Contact: Jagan
How to Apply for Tech Mahindra Walk-In Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here