Tech Mahindra Recruitment 2024: Tech Mahindra Recruitment 2024 For IT Support. Any Graduate candidate can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: IT Support
Location: Hyderabad / Noida / Pune
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Job Description:
- Job Role: Service Desk
- Shift Timings: Rotational Shift
- Working Days: Rotational off
- Work Type: IT Support role (voice)
- Salary Package: 2.4 lpa
- Role: Full time
- Work From Office Mandatory
- Locations Available: Pune, Noida and Hyderabad
Responsibilities:
- end-user questions via phone and email on all IT supported applications
- first-line investigation and diagnosis
- logging and ownership including routing/assigning/escalating in between teams
- an issue and search the relevant information through tools provided
- basic computer/laptop hardware, OS and browser issues remotely, if required access client system via remote desktop tools and troubleshoot to resolution
- Account Management
- ticket during its lifecycle.
- customer and user satisfaction surveys / call-backs as agreed
- personal and Common Mailbox.
- with internal/stakeholder/customer via e-mail/tool.
- remote assistance on software/application issues via the tool provided
- KB/KEBD for solutions.
- reporting on self-workload.
- to SLAs and compliance.
Key Skills:
- Technical Voice Process
- Communication Skills
- Customer Support
- Customer Service
- IT Helpdesk
- Technical Helpdesk
- Service Desk
- IT Support
- International Voice Process
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Qualification: Any Graduate
Work Experience: 0 – 1 Year
How to Apply for Tech Mahindra Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here