Tech Mahindra Recruitment 2023: Tech Mahindra Recruitment 2023 For Service Desk Associate. Undergraduate / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the best 50 companies in Asia (Forbes 2016 list).
Job Title: Service Desk Associate
Location: Hyderabad
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Job Description:
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after-hours on-call support for troubleshooting technical issues
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remote troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, and other store equipment devices is preferred.
- Perform post-resolution follow-ups to help with requests or incidents.
- Research issues and resolve technical problems.
- Creating/updating knowledge articles and support processes functions
Eligibility:
- Experience – Min. 6 Months to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
- Written and verbal communication skills.
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have – ITIL Knowledge
- Graduate from an accredited institution or Undergraduate with relevant technical experience
- Previous customer/technical support or technology experience
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Qualification: Under Graduate / Graduate
Work Experience: 6 Months / 1 Years
How to Apply for Tech Mahindra Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here