Tech Mahindra Off Campus Drive 2023: Tech Mahindra Off Campus Drive 2023 For Service Desk. B.E / B.Tech / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: Service Desk
Location: Hyderabad / Noida / Pune
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Responsibilities:
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after-hours on-call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, and other store equipment devices is preferred.
- Perform post-resolution follow-ups to help with requests or incidents.
- Research issues and resolve technical problems.
- Creating/updating knowledge articles and support processes functions
Eligibility:
- Experience Fresher- 2 Years of exp
- Candidates with technical experience or good technical knowledge should only apply.
- Exceptional written and verbal communication skills with an SVAR score of 65 or above.
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Key Skills:
- Technical Skills
- Entry-level
- Technical Support
- Technical Voice Process
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Qualification: B.E / B.Tech / Any Graduate
Work Experience: 0 – 2 Years
How to Apply for Tech Mahindra Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here