S&P Global Recruitment 2023: S&P Global Recruitment 2023 For Salesforce Support Associate. Bachelor’s / Masters Degree candidates can apply. The detailed eligibility and application process are given below.
About Company : At S&P Global, we don’t give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We’re the world’s foremost provider of ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include: S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency. S&P Global Market Intelligence, which provides insights into companies, markets and data so that business and financial decisions can be made with conviction. S&P Dow Jones Indices, the world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities.
Job Title: Salesforce Support Associate
Location: Hyderabad
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Job Description :
- Lead, conduct User Acceptance Testing (UAT) and coordinate events to test and verify that solutions and tools meet the requirements set out by business stakeholders for successful project delivery
- UAT Lead will work and specialize as a subject matter expert in testing and validating that business requirements have been implemented as required prior to project’s live
- Work closely with Business subject matter experts, IT teams and the Program management team to deliver high-quality UAT testing events that support and enable successful project deployment
- Support our Commercial teams in their daily workflows and ensure our commercial system(s) is/are meeting the needs of the business
- Manage incoming tickets/cases related to Salesforce and connected applications (such as but not limited to Marketo, Cvent, etc.), monitor commercial system integrations, resolve system/process issues and escalate to correct teams, if needed
- Create and manage Knowledge (i.e. self-help) articles with a high degree of accuracy, precision and version control
- Actively engage in product management by working alongside Product Owners by translating of business needs into technology requirements and the creating of related work items
- Participate in Agile projects to improve the commercial user experience and to conduct User Acceptance Testing with a high level of scrutiny
- Analyze Commercial processes and procedures to find areas for improvement. Work with a LEAN mindset
Eligibility :
- Ideal candidates will have an undergraduate degree and CRM certification in a related field and possess strong quantitative, analytical and interpretive skills.
- Excellent oral and written communication skills are required along with excellent MS Office skills.
- This person should have a strong foundation in CRM tools and will be tasked with creating, implementing and improving best practices ensuring continual enhancement of digital application(s)
- The candidate should possess strong organization, prioritization, problem identification, detail-oriented, and problem-solving skills to manage internal workflows and client communication.
- Work with a global team and business
- Support a fast-paced business
- Work on a variety of projects and applications/software
- The team is growing quickly alongside the business so there is a lot of opportunity for advancement in the future
- On-the-job training and development
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Qualification: Bachelor’s / Masters Degree
Work Experience: Freshers / Experience
How to Apply for S&P Global Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here