S&P Global Recruitment 2021 : S&P Global Recruitment 2021 For Helpdesk Specialist. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company : At S&P Global, we don’t give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We’re the world’s foremost provider of ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include: S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency. S&P Global Market Intelligence, which provides insights into companies, markets and data so that business and financial decisions can be made with conviction. S&P Dow Jones Indices, the world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities.
Job Title : Helpdesk Specialist
Location : Hyderabad
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Job Description :
- Partner with relevant stakeholders (vendors, business units, contract leads, and legal) to answer Helpdesk questions
- Staff the Helpdesk Email box BuyingCenter alias
- Monitor, maintain, and keep track of helpdesk tickets and meet or exceed response, TAT, and other SLA’s and KPI’s
- Staff the SNOW Tickets Procurement Resolver groups
- Ensure Procurement SLAs around the Procurement P2P and ticketing process are complied with
- Enter, monitor, and maintain accurate P2P data and provide feedback on the development of P2P centric metrics, analytics, and dashboards
- Creation of Ad-hoc P2P Ariba Extract/ Reports (access to and staffing of Procurement Reporting email) upon request by Procurement, legal, or Business stakeholders
- Procurement Requisition (PR) Creations to include PR Change Requests (Adding a line on the PR)
- Manual PR or Invoice Approval flow adjustments and management of PR Approval Role assignment (Delegation of Roles) in Ariba P2P
- Execution of Vendor Set Up process to include document collection/AN enablement
- Manually transmitted Purchase Orders once PR’s are fully approved to the vendor when required
- PO Modification – Administrative PO generations, eg. invoice approver, cost center, or OBO change
- Staffing of invoice exception approval steps when required (PO Variance or Incorrect vendor, etc.)
- Maintenance and management of various Catalogs within Ariba in support of Procurement Operations team
Skills :
- Fluent Verbal and Written Communication Skills in English
- Knowledge of MS Office Applications like Excel, Word, PowerPoint
- Customer Centric focus and ability to interact with varied level stakeholders
- Exposure to helpdesk function via email or phone modalities
- Ability to work independently within an organization
- Natural propensity or strength in Procurement function, supply chain, or Vendor Management through education or experience
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Qualification : Bachelor’s Degree – 4 year degree or equivalent
Work Experience : 0 – 5 Year
How to Apply for S&P Global Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here