Sopra Steria Recruitment 2023: Sopra Steria Recruitment 2023 For Service Desk Engineer. B.E / B.Tech / MCA candidates can apply. The detailed eligibility and application process are given below.
About Company: Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading private and public-sector organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology.
Job Title: Service Desk Engineer
Location: Noida
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Job Description:
- Handling calls, Emails, Chats, incidents and Manage alerts. Event on the ticketing & monitoring tool, taking necessary details, and ensuring the call is dealt with.
- Log details of all incidents. Alerts/events and problems utilizing standard reporting methods.
- Provide first-line fixes, utilize relevant procedures, or escalate problems.
- Use supplied checklists and ensure that the problems highlighted are followed up.
- Maintain procedures compliant with ITIL, the company’s quality management system.
- Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers etc. and their components.
- Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.
- Experience in handling international (European Geographics) clients.
- Tracking and documenting any changes made to KB article and creating of KB article.
- Ability to work a flexible schedule outside of typical business hours.
- Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
- Ensure that the Incident management documentation process is being performed with a high level of quality.
Skills:
- Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Network devices and its Components, etc.
- Knowledge of Monitoring tools like Tivoli, Swivel, Nagios, etc.
- Excellent communication skills (written & verbal)
- Knowledge of ITIL framework and practices.
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Categorize and record reported queries and provide solutions.
- Monitor issues from start till resolution.
- Escalate, if needed, unresolved problems to a higher level of support
- Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
- Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.
Requirements:
- Willing to work from the office
- Open to 24*7 environment
- Total Experience Expected: 0 – 01 year
- B.E./ B. Tech/ MCA
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Qualification: B.E / B.Tech / MCA
Work Experience: 0 – 1 year
How to Apply for Sopra Steria Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here