ShareChat Recruitment 2024: ShareChat Recruitment 2024 For Intern – User Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: ShareChat is India’s leading social media platform that operates exclusively in Indic languages. We empower our 160 million strong monthly active user community to share their opinions, record their lives and make new friends – all within the comfort of their language of choice. Our short video platform Moj, is today India’s preferred short video destination with tens of millions of users from across the world. The platform has been designed for artists and creators to create innovative short video content and display their creativity to millions, globally.
Job Title: Intern – User Support
Location: Work From Home
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Job Description:
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team productivity targets and call and email handling targets
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers and create WOW experience
- Resolve customer complaints via phone, email, chat or social media
- Use outbound means to reach out to customers and verify account information.
Responsibilities:
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone /Email and Chat contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of character
- Excellent communication in your regional language , English & Hindi (Reading, Writing, Speaking)
- Ability to multitask, prioritize, and manage time effectively
- Basic knowledge of Microsoft Excel/ Google Sheets
- Any Graduate Degree
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Qualification: Any Graduate
Work Experience: 0 – 2 Years
How to Apply for ShareChat Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here