SAP Recruitment 2024: SAP Recruitment 2024 For Support Engineer. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: SAP started in 1972 as a team of five colleagues wanting to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment because it’s the best-run businesses that make the world run better and improve people’s lives.
Job Title: Support Engineer
Location: Bangalore
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Job Description:
- Win customer loyalty by creating memorable experiences for customers.
- Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.
- Develop and maintain strong functional and technical product knowledge.
- Work with our America based customers in resolving their queries, issues related to SAP Concur Product.
- Resolve customer issues with transparency and urgency.
- Maintain ownership of the issue, manage client expectations & drive deliverables.
- Provide regular updates on cases statuses and escalate issues while maintaining the customer experience.
- Create availability in daily schedule for customer calls.
- Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
- Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
- Conduct all external facing communication in a professional manner, and to a high level of customer service.
- Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
- Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively.
Requirements:
- Bachelor’s degree or equivalent. Preferred Travel & Tourism qualification.
- External customer-facing experience.
- TMC experience preferred
- 1 to 3 years of total experience with 2 years relevant experience in travel management/corporate travel/GDS.
- Ability to express thoughts clearly & professionally for fluent customer interaction (English).
- Display passion for & responsibility to the customer, business & team.
- Research-oriented, analytical mindset for expert problem-solving
- Task based, process-driven approach to achieving objectives
- Schedule flexibility working on the weekends and should be flexible to work on any shift (APAC/EMEA/AMER)
- Preferable experience with SAP Concur products or on similar SaaS / Cloud products.
- Preferable technical know-how on Selenium, Python or any programming language for automation
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Qualification: Bachelor’s Degree
Work Experience: 1 – 3 Years
How to Apply for SAP Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here