Revolut Recruitment 2024: Revolut Recruitment 2024 For Workforce Specialist. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 30+ million customers get more from their money. And we’re not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 6000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
Job Title: Workforce Specialist
Location: Across India (Work From Home)
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Job Description:
- Monitoring the key metrics (average queue waiting time, backlogs, oldest case in queue) and providing feedback to the operations teams
- Overseeing scheduling adherence and communicating necessary changes to the agents, operations and vendors
- Proposing scheduling changes and acting on them, e.g. open overtimes or shifting capacity between the tasks
- Providing assistance to the WFM team
Skills:
- Experience in a contact centre and familiar with concepts like inflow forecasting, handle time and queue management
- Bachelor’s degree or equivalent work experience
- Fluent English (C1)
- Quick learning skill to easily pick up new tasks and software
- Ability to self-manage and prioritise your workload to maintain and improve processes
- Confidence using office programs (Google documents, Word, Outlook etc)
- Good attention to detail – ability to notice mistakes in complex data
- Problem solving approach, ability to implement effective solutions quickly
- Excellent written and verbal communication, ability to manage relationships with a wide range of team members
- Ability to analyse trends and make continuous improvements
- Readiness to take responsibility for high-stakes tasks
- Flexibility, ability to respond well to fast decision changes
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experience
How to Apply for Revolut Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here