About Company : Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We hire creative, passionate people who are ready to contribute their ideas, help solve complex problems, and make an impact. More than 2 decades ago, Red Hat had a spark of an idea—a vision for developing software differently. We believed that collaboration with an ecosystem of IT leaders, open source advocates, developers, and partners could create a better foundation for the future of IT—Red Hat® Enterprise Linux®. But that was just the beginning. Today, we deliver a comprehensive portfolio of products and services using the same open, collaborative business model and an affordable, predictable subscription.
Job Title : Technical Support Engineer
Location : Pune
Job Description :
- Own the resolution of customer issues from initial contact to complete customer satisfaction
- Use efficient problem-solving techniques and resolve complex, critical, and sensitive support issues
- Work with customer associates and consultants, including business managers, project managers, software engineers, security analysts, datacenter engineers, and customer network operations centers (NOCs)
- Create Knowledge Base articles and technical notes
- Engage and collaborate with open source developers around the world
- Serve as a technical point of contact for a technology of your choice within the Red Hat JBoss Middleware domain
- Advocate customer requests and offer innovative ideas to improve the quality of our offerings
- Manage assigned offerings and components by prioritizing open issues for development
- Occasionally be available after office hours and on weekends
Skills :
- Solid customer service skills
- Direct experience with Apache web servers 2.2.x, 2.4.x, and 3.x and Apache Tomcat 5.x, 6.x, 7.x., and 8.x
- Familiarity with Apache HTTP Server as reverse proxy and certificates generation for SSL configuration
- Good knowledge of cluster, failover, and load-balancing modules like mod_proxy, mod_jk, mod_cluster, and mod_ssl with ISAPI redirector and IIS web server
- Familiarity with application server technologies like Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat JBoss Application Server, WildFly, Oracle WebLogic, IBM Websphere, Apache Geronimo, or GlassFish
- Familiarity with web servers like Apache HTTP Server, Oracle iPlanet, Oracle HTTP Server, IBM HTTP Server (IHS), NGINX, or lighttpd
- Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
- Knowledge on HTTP 1.0 and 1.1 protocols and HTTP methods and error codes; understanding of the TCP protocol
- Core Java, JavaServer Pages (JSP), and Java Servlet programming skills
Qualification : BE / BTech
Work Experience : Fresher / Experienced
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