Rackspace Technology Recruitment 2024: Rackspace Technology Recruitment 2024 For Cloud Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: We are multi-cloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named the best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
Job Title: Cloud Engineer
Location: Across India (Work From Home)
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Job Description:
- The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support on cloud platform and Linux/Unix OS to our customers via the phone, ticketing system, and automation.
- This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process
- Responsible for the support of internal and external customers on multiple platforms.
- Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
- Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
- Develops tooling and processes to drive and improve customer experience, creates playbooks, and provides mentoring on customer-related issues to support teams.
- The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest; alternatives which may better serve the stability and security of the customer’s solution.
- Keeps informed of emerging technologies
- Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
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Qualification: B.E / B.Tech
Work Experience: Freshers / Experience
How to Apply for Rackspace Technology Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here