Rackspace Technology Recruitment 2024: Rackspace Technology Recruitment 2024 For Systems Operations Administrator. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: We are multi-cloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named the best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
Job Title: Systems Operations Administrator
Location: Across India (Work From Home)
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Job Description:
- Systems Operations Admins are crucial to delivering a great customer experience; they are the first point of contact and are expected to provide technical support and resolution to our customers over the phone and support tickets.
- They are responsible for managing Rackspace’s global support ticket queues and first-line resolution to issues in scope.
- They are expected to display good judgment in the decisions they make, creating and maintaining customer loyalty by going above and beyond the customer’s expectations.
- They are critical in helping us deliver a fantastic experience.
- As a Systems Operations Admin you will play a key part in resolving and, when required, escalating technical issues for customers via phone and ticketing.
- You will act as a positive role model for colleagues within your team, striving to live the Rackspace Core Values.
Eligibility:
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Initial investigation and resolution of technical requests and monitoring alerts.
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Phone resolution for issues in scope of role and in accordance with team playbook guidelines
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Takes ownership and works on intra-team escalations (phone/ticket)
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Escalates support requests according to escalation procedures
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Second rollover point for inbound customer calls
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Incident management (identification, assist in managing and escalation)
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Ad hoc queue management
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Ensuring we adhere to customer & SLA commitments
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Providing Fanatical Support in all of the above
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experienced
How to Apply for Rackspace Technology Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here