Prodapt Walk-In Drive: Prodapt Walk-In Drive For Customer Chat Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Prodapt began its operations in 1999 and currently employs 2000+ resources across the world. With a strong global clientele of digital service providers, Prodapt is one of the premier solutions providers to the global telecommunications industry. It is a global leader in providing IT, product, network, and operational services for the digital service provider (DSP) vertical. Many leading DSPs have been associated with Prodapt to strengthen their business and gain a competitive edge. The organization’s service portfolio includes a wide array of advanced technologies, telco-specific frameworks and next-gen labs to provide maximum service excellence and ROI to the clients.
Job Title: Customer Chat Support
Location: Chennai
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Job Descriptions:
- Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.
- Maintain a high level of customer satisfaction by delivering timely and effective solutions.
- Upselling:
- Identify opportunities to upsell additional products or services during customer interactions.
- Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets.
- Process Adherence:
- Follow established procedures and guidelines to ensure compliance with company standards and policies.
- Accurately document customer interactions and maintain records in the CRM system.
- Collaboration:
- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in daily meetings and training sessions to enhance skills and knowledge.
- Performance Metrics:
- Achieve individual and team performance metrics, including NPS and sales targets.
- Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions.
Skills:
- Previous experience in a customer service or chat support role, preferably in the telecom industry.
- Proven track record of upselling and achieving sales targets is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using CRM software and other relevant tools
- Flexibility:
- Willing to work in night shift.
- Must have good communication skills
- Flexible to work from office (5 days)
- The candidate should not have any Backlogs (arrears).
Interview Process:
- HR Screening
- Typing Assessment (Take WPM Test Desired score 35 WPM)
- Website: EF SET Test (Take 15 min test Desired score 70)
- L1 with Team Lead
- L2 with Manager
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Qualification: Any Graduate
Work Experience: 0 – 3 Years
Walk-In Date: 23rd May 2025
Time: 12.30 PM – 4.30 PM
Venue: Prodapt Solutions Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097
How to Apply for Prodapt Walk-In Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here