Oracle Recruitment 2024: Oracle Recruitment 2024 For Associate Technical Support Engineer. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Job Title: Associate Technical Support Engineer.
Location: Hyderabad
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Responsibilities:
- Ensure that HUB tasks are handled during active shifts.
- Use required systems to research/troubleshoot customer entitlement and My Oracle Support issues.
- Use SR quality guidelines when updating and managing SRs.
- Monitor specific queues for unassigned, the local language, route failures, and exception SRs, routing or assigning as necessary.
- Respond quickly to customer requests for escalations by using a documented escalation process.
- Encourage customers to use English versus the local language for SR resolution.
- Encourage customers to use the customer portal versus the phone.
- Contribute to continuous process improvement initiatives.
- React to system or process issues by contacting responsible technical contacts or reports the problem to the Global Customer HUB manager.
- Contribute to process and system development and knowledge management.
Requirements:
- Bachelor’s degree or above
- Proficient in English. Any other language will be a plus
- At least one year of customer support experience, Call Center experience is preferred
- Attentive to details and accuracy
- Strong and confident communicator
- Excellent telephone manner
- Ability to write clear and concise email responses
- Customer-focused and excellent customer care skills
- Competent user of Microsoft Office applications
- Excellent problem-solving skills
- Good attention to detail
- Proactive attitude
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experience
How to Apply for Oracle Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here