NTT DATA Recruitment 2021: NTT DATA Recruitment 2021 For Service Desk Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.
Job Title: Service Desk Associate
Location: Bangalore / Chennai / Noida / Hyderabad
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Job Description:
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary.
- Answers questions about installation, operation, configuration, customization, and usage of assigned products.
- Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc).
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- CTC: 3 LPA
Responsibilities:
- Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
- Solves problems for customers with challenging expectations (often escalated or irate).
- Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
- Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).
- Excels at tolerance for processes and people.
- May coach team members in achievement of metric results.
- Excels at recognizing internal and external customers needs and expectations
Skills:
- Time management skills Knowledge of job associated database, software and documentation Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude; troubleshooting skills
- Good communication Skills
- Good Written Skills
- Good Typing Skill ( Added on advantage)
- Fair understanding about operating system. Must have been worked on at least a couple of operating systems
- Basic Understanding of networking.
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Qualification: Any Graduate
Work Experience: Fresher
How to Apply for NTT DATA Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here