Mphasis Recruitment 2020 : Mphasis Recruitment 2020 For Service Desk Associate. Any Graduate / Post Graduate Fresher candidates can apply. The detailed eligibility and application process are given below.
About Company : Mphasis (BSE: 526299; NSE: MPHASIS) applies next-generation technology to help enterprises transform businesses globally. We are an expert, customer-centric technology partner, and our unique Mphasis Front2Back™ Transformation approach places our clients’ customers at the heart of our business. We use the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2 TM=1) digital experiences to our clients and their end customers. Our Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
Job Title : Service Desk Associate
Location : Pune
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Job Description :
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Skills :
- Effective Business Communication
- Communication in neutral accent over phone
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Analytical skills
- Remote desktop skills
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Qualification : Any Graduate / Post Graduate
Work Experience : 0 – 1 Year
How to Apply for Mphasis Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here