Mphasis Recruitment 2022: Mphasis Recruitment 2023 For Technical Support Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Mphasis (BSE: 526299; NSE: MPHASIS) applies next-generation technology to help enterprises transform businesses globally. We are an expert, customer-centric technology partner, and our unique Mphasis Front2Back™ Transformation approach places our clients’ customers at the heart of our business. We use the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2 TM=1) digital experiences to our clients and their end customers. Our Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
Job Title: Technical Support Associate
Location: Bangalore
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Job Description:
- Provide professional remote technical support services for end users.
- Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
- Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts and coordinate follow-up maintenance
- Special cases are upgraded in time and cooperate with other teams to solve user problems
- Clearly and completely record case information in the system according to the process
- Find out the user’s usage needs and recommend upgrading products and configurations to improve the user’s experience.
Eligibility:
- Excellent English communication skills, no special accent ( Neutral Accent ) , proactive work attitude, strong sense of responsibility and learning ability.
- Should be flexible for rotational shifts.
- Have a computer foundation, have a certain understanding of computer operating systems, and commonly used software and hardware.
- Knowledge in customer support.
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Qualification: Any Graduate
Work Experience: 0 – 3 Years
How to Apply for Mphasis Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here