Microsoft Off Campus Drive 2025: Microsoft Off Campus Drive 2025 For Technical Support Engineer – Apprentice. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Microsoft mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 144,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
Job Title: Technical Support Engineer – Apprentice
Location: Bangalore
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Job Description:
- Identify and categorize IT service requests and incidents, ensuring accurate logging and tracking using the organization’s incident management tools.
- Analyze specific client agreements, Service Level Agreements (SLA), and management plans.
- Identify the latest changes, procedures, and practices related to service requests and obtain sufficient information from customers to understand the nature of the problem.
- Implement and adhere to service level agreements (SLAs) by logging tickets, capturing incident details, and ensuring timely resolution.
- Perform initial diagnosis of issues based on customer-provided information and implement appropriate solutions.
- Install, configure, and maintain a variety of software tools and applications, including MS Office, databases, and CRM systems.
- Utilize remote troubleshooting tools to resolve technical issues and provide support to endusers.
- Engage in continuous learning and development, staying updated with the latest industry practices and technologies.
- Access the organization’s knowledge base to identify solutions and workarounds for service requests and incidents.
- Demonstrate essential communication methods in line with gender inclusiveness and PwD sensitivity.
Requirements:
- Eligibility criteria – Students pursuing their B.E. or B.Tech in circuital branches with a YOP 2025 without any active backlogs are eligible to apply.
Preferred Qualifications (PQs):
- English Language: fluent in reading, writing, and speaking
Apprentice Important Note:
- Please consider this only as a job posting and application for the role of an apprenticeship with Microsoft.
- Registration on the NAPS Govt portal is mandatory for your application to be considered for the role. Please register on Home | Apprenticeship Training Portal
- The course ID to register for the role of Technical Support Engineering Apprentice is CO062400002.
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Qualification: B.E / B.Tech (2023 batch)
Work Experience: Freshers
How to Apply for Microsoft Off Campus Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here