LimeChat Recruitment 2023: LimeChat Recruitment 2023 For Technical Support Engineer. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: LimeChat helps e-commerce brands sell, support, and market on WhatsApp. We have been pioneers of WhatsApp commerce, working with 300+ leading brands like HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch. We help reduce CAC, boost retention, and deliver amazing experiences through WhatsApp, making it >10% of your online revenue.
Job Title: Technical Support Engineer
Location: Bangalore
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Job Description:
- Handle calls from customers and provide them with a solution to their queries.
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Own getting a resolution for issues & coordinate with other teams to resolve the problem
- Become an expert in Limechat’s product and educate customers on the use and benefits of our product
- Efficiently set goals and work on them to avoid escalations and maintain relevancy and quality while providing service to the customers.
- Should be able to handle day-to-day tickets
- Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Requirements:
- Possess strong phone, written, and verbal communication skills
- Confident, high energy, self-motivated, and a true team player
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- A startup mentality with a bias to action
- Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
- Understanding of Internet and web applications with a desire to learn new technologies
- Quick learner with execution orientation who is outcome-focused.
- Excited by working with a product that is constantly evolving.
- Well-organised, with high attention to detail and the ability to prioritise
- Experience of working on a Ticketing Tool (good to have)
- Should be able to handle SQL queries (good to have)
- Experience with Network logs (good to have)
Benefits:
- Relocation Allowance (We make your shift to Bangalore easy)
- Wellness Allowance (Gym, Yoga, Spa, Meditation, etc.)
- UpSkilling Allowance & Subscriptions (Udemy, Medium, etc.)
- Work Laptop
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Qualification: Any Graduate
Work Experience: Freshers / Experience
How to Apply for LimeChat Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here