Iris Software Recruitment 2026: Join Iris Recruitment 2026 as App Support Associate Engineer! Freshers apply for entry-level roles in Noida. Great salary, training & growth. Apply now for Iris fresher jobs – limited seats!
🔍 About Iris Software:
Iris Software has been a trusted software engineering partner to several Fortune 500 companies for over three decades. We help clients realize the full potential of technology-enabled transformation by bringing together a unique blend of domain knowledge, best-of-breed technologies, and experience executing essential and critical application development engagements.
💼 Job Role: App Support – Associate Engineer
Location: Noida
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📝 Job Description:
- Become proficient in core applications in the Advarra product suite, their points of integration, and what problems each product solves for a given customer. Share this knowledge with all other internal cross-functional teams as necessary
- Develop an understanding of customer processes and standard operating procedures
- Gain knowledge of clinical research workflows to support understanding and context of customer questions
- Provide support via e-mail, Chat, or ticket system to respond to inquiries and troubleshoot complex issues. These support issues could require multiple days to fully resolve.
- Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources
- Develop good working relationships and build trust with customers
- Demonstrate responsiveness and sense of urgency in all customer interactions
- Serve as internal escalation point for customer issues. Act as a customer advocate during these escalations, assigning specific action items to other team members as necessary to deliver timely resolutions
- Serve as a liaison between the customer and the Product teams to resolve issues
- Advocate for customers by tracking and communicating suggestions for software enhancements
- Stay current with application updates and explain new functionality to customers
- Perform other job-related duties as assigned
Requirements:
- High School diploma required
- Bachelor’s degree or relevant experience required
- Previous experience within the software industry or clinical research is preferred
Skills:
- Proficiency with MS Office (Word, Excel, and PowerPoint)
- Effective communication skills, including listening, writing, and speaking
- Strong time management skills and ability to effectively manage multiple priorities
- Strong analytical, problem-solving, and interpersonal skills
- Ability to work independently and integrate into a team environment
Mandatory Competencies:
- App Support – App Support – L1, L2, L3 Support
- Data Analysis – Root Cause Analysis & Debugging – Data Analysis & RCA
- Integration & APIs – RESTful Services – REST
- Programming Language – Python – Python Scripting
- Database – Query Language – SQL
- Beh – Communication and collaboration
Perks and Benefits:
- Iris provides world-class benefits for a personalised employee experience.
- These benefits are designed to support the financial, health and well-being needs of Irisians for holistic professional and personal growth. Click here to view the benefits.
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📌 Eligibility Criteria
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Qualification: Bachelor’s Degree
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Work Experience: Freshers / Experienced
✅ How to Apply for Iris Software Recruitment 2026?
Interested candidates can apply online by clicking the application link below: