Infosys BPM Walk-In Drive 2025: Looking for a career with Infosys BPM? Join the Infosys BPM Walk-In Drive 2025 on 17th October for Customer Support roles. Openings available for both freshers and experienced candidates. Discover job details, eligibility, and interview venue here.
About Company: Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title: Customer Support
Location: Kolkata
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Job Description:
- Walk-In Dates: 17 October 2025
- Interview Location: Kolkata, Job Locations: Pune, Bangalore
- Time: 10:00 AM to 1:00 PM
- Venue: Infosys Ltd., Plot No. IIIG/2, Action Area – III, New Town, Kolkata – 700135
- Mode: 100% Work from Office (WFO)
Responsibilities:
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Walk customers/ Provide navigational support on self service portal
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimize customer complaints and escalations by providing exceptional service and call control
Skills:
- Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment
Work from office mandatory - Exposure to US contact center preferable
- Customer Interaction:
- Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.
- Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
- Effective Communication: Clearly explain technical concepts to non-technical users.
Documents to Carry:
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
- 10th & 12th Marksheets
- Graduation (All Semesters, CMM, Provisional & Degree Certificate)
NOTE:
- Laptops & cameras are not permitted due to security restrictions.
- Government ID is mandatory for entry into the campus.
How to Attend the Walk-In:
- Carry a copy of this email/invitation
- Register your application in advance
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Qualification: Any Graduate
Work Experience: 0 – 4 Years
Walk-In Date: 17th Oct 2025
Time: 10.00 AM – 1.00 PM
Venue: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata – 700135 (Hatisala)
How to Apply for Infosys BPM Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here