Infosys BPM Recruitment 2021: Infosys BPM Recruitment 2021 For Technical Support. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title: Technical Support
Location: Pune
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Job Description:
- Effectively resolve L1 helpdesk queries as per deliverables outlined
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure that performance parameters are met to meet SLA targets
- Ensure customer/user confidentiality and data protection at all times
Skills:
- Technical knowledge/expertise to support technical help related queries and troubleshooting
- Technical/troubleshooting knowledge of mobile operating systems (iOS, Android, Windows)
- Minimum 1 year experience in a L1 desk / tech support process providing remote support for Laptops / Desktops / Network Issues / MS office products like Windows 10, Bitlocker etc. Printer Configuration etc.
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Qualification: Bachelor’s Degree
Work Experience: 0 – 1 Year
How to Apply for Infosys BPM Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here