Infosys BPM Recruitment 2023: Infosys BPM Recruitment 2023 For Process Specalist. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title: Process Specialist
Location: Bangalore
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Job Description:
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- Effectively executes calls of the client’s customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards.
- Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters.
- Ensures appropriate documentation of the upshot from the last transaction on the client’s account as per the prescribed format in order to meet quality standards.
- Executes transactions as per prescribed guidelines and timelines such as
- o verifying documents,
- o processing bills,
- o analysis of data,
- o responding to complaints/queries by mail,
- o Interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets.
- o Follows all predefined procedures, and adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.Customer Interaction: o Resolves individual cases that need re-work to ensure a high C-Sat / NPS score from the end user Knowledge Management: o Shares experiences in order to facilitate capture of tacit knowledge Process Reengineering: o Delivers on the new process/approach to meet client / internal goals
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Qualification: Any Graduate
Work Experience: Freshers
How to Apply for Infosys BPM Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here