Infosys BPM Recruitment 2025: Explore exciting career opportunities with Infosys BPM Recruitment 2025! Apply today for Service Desk Associate roles. Freshers and experienced candidates welcome. Start your journey with Infosys now!
🔍 About Infosys BPM:
Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
💼 Job Role: Service Desk Associate
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📝 Job Description
- We are hiring candidates for Customer Support and Service Desk – Voice Process for Bangalore and Pune Location.
- Please find below Job Description for your reference:
- Job Location: Bangalore and Pune
- Skills – Customer Support and Service Desk – Voice Process
- Education – Full time Graduates
- Experience – 0 – 1 Year
- Work from office.
Responsibilities:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
🛠️ Skills
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
- Preferred Qualifications: Any Graduate
- – Additional certifications in customer service/upskilling
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📌 Eligibility Criteria
-
Qualification: Any Graduate
-
Experience: 0 – 1 Year
✅ How to Apply for Infosys BPM Recruitment 2025?
Interested candidates can apply online by clicking the application link below: