Infor Recruitment 2023: Infor Recruitment 2023 For Product Support Analyst / Associate. Bachelors / Masters Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Infor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 65,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
Job Title: Product Support Analyst / Associate
Location: Bangalore
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Job Description:
- Provides preliminary troubleshooting and rectifies issues.
- Assigns priorities on customer issues and routes the incidents to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself.
- Documents customer contact activity and maintains accurate data on the Infor Support Portal.
- Resolves most frequently asked questions via Infor Support Portal, phone, email, and chat with the help of the online Knowledge Center.
- Walks a customer through the use of the Web site’s online Knowledge Center.
- Works with allied departments of Sales, Services and Development to pass related requests to them.
- Takes incoming incidents/emails and processes them in our support system.
- Takes incoming calls for other products as required.
Eligibility:
- Graduates with Bachelor of Hospitality Management / Diploma in Hospitality (IHM or similar institutes) or Post Graduate degree in Travel and Hospitality
- Fresh BHM graduates or those with upto 5 years of experience may apply.
- Engineering graduates (BTech), Bachelor of Science (Computers & IT have an edge)
- Bachelor of Computer Applications/ Master of Computer Applications
- Good command over English Language free mother tongue and regional language influence.
- Good Communication skills to interact with Infor’s global customers and analysts.
Preferred Qualifications:
- Good written and verbal English language skills including Active Listening.
- Proficiency in SQL and Databases (Engineering/ Computer Science/ IT graduates)
- Bonus points for Candidates from Software/IT or Hospitality (*domain) background.
- Knowledge of SQL and Databases (Engineering/ Computer Science/ IT graduates)
- BHM graduates with experience in Front office and Property Management Software are preferred.
- General product knowledge (for BHM graduates).
- Applies the product/technical/functional knowledge to arrive at effective and quick solutions.
- Customer oriented with attention to detail.
- Ability to work with different working styles in a team environment.
- Passionate about individual, team, and organization’s success.
- Develops and maintains smooth working relationships with coworkers in one’s own and other departments.
- Ability to adapt to new technology and stays informed about industry practices.
- Demonstrates self-learning ability to develop technical knowledge, skills and self-improvement.
- Good data entry skills. (Type 30-40 words per minute).
- General Computer Skills, Microsoft Office, and operating systems a plus
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Qualification: Bachelors / Masters Degree
Work Experience: Freshers / 0 – 5 years
How to Apply for Infor Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here