Incedo Recruitment 2022: Incedo Recruitment 2022 For System Engineer Trainee. B.E / B.Tech / BCA / B.Sc (IT) candidates can apply. The detailed eligibility and application process are given below.
About Company: Incedo is a US-based consulting, analytics and technology services firm. We help our clients achieve competitive advantage through End-to-End Digital Transformation. We have deep domain expertise in Financial Services, Telecom, Life Science & Healthcare and Product Engineering. Our uniqueness lies in bringing together strong engineering, data science and design capabilities with domain understanding and experience from digital natives. We cut across the constantly blurring boundaries between services and products to maximize business impact from emerging technologies.
Job Title: System Engineer Trainee
Location: Gurgaon
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Job Description:
- Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond
- Collate and interpret information from various sources to help diagnose the issue.
- Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
- Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.
- Troubleshooting Infrastructure issues (Linux/Windows/Network/Citrix)
- Write end user mass communications, and share them as per process
- Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis
- Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
- Perform infrastructure health checks and flag issues based on impact.
- Manage and maintain EM7 & SolarWinds Monitoring Systems.
- Identify problems, and frequently present viable solutions to problems.
- Handle multiple priorities with multiple clients / ability to work in multi-client environment.
- Should be open to suggest and help implement process improvements and development opportunities for self and the team.
- Consistently demonstrates good customer service throughout the area of responsibility.
- Co-operate with other teams.
- Actively encourage strong working relationships with other teams.
Skills:
- Willingness with US based and 24×7 support environment
- Learning zeal
- Willing to learn and develop new skills.
- Understanding of IT service landscape.
- Understanding and willingness in system/Network administration.
- Basic understanding of Networking.
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- Basic Understanding of IT and system/Network administration
- Basic knowledge & understanding of
- Windows administration
- Linux
- Networking
- Citrix
- Public Cloud
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Qualification: B.E / B.Tech / BCA / B.Sc (IT)
Work Experience: 0 – 2 Years
How to Apply for Incedo Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.