IDeaS Recruitment 2020 : IDeaS Recruitment 2020 For Associate Technical Support Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company : IDeaS (www.ideas.com ) is a company with a rich history in providing complex decision support-based revenue optimization solutions to the airline and hospitality sector. Over the past 7-8 years, the company has invested in enhancing and customizing its products particularly for the global hospitality sector. IDeaS has developed award-winning Pricing and Revenue Optimization solutions which are offered and supported both on a centralized basis by licensing, and provided on an ASP model. The company also provides strategic business consultancy services to their global clientele.
Job Title : Associate Technical Support Engineer
Location : Pune
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Job Description :
- Proactive monitoring of processing across all IDeaS client base.
- Contribute towards achieving departmental goals across all IDeaS products.
- Minimal but appropriate escalations to other teams.
- Handle assigned tasks with assistance and guidance from others.
- Timely completion of installations to ensure revenue targets are met.
- Ensure issues are correctly assigned and client calls/portal issues are addressed within pre-defined resolution timeframes and details entered in SFDC.
- Optimize the turnaround time for technical, installation and monitoring issues.
- Perform installations for new properties/ upgrades as required.
- Prioritize issues entered via the client portal or via e-mail.
- Adhere to the defined internal and external escalation metrics.
- Understand how features of new releases can benefit client.
- Adhere to all the processes and procedures laid down for the department, ensuring flawless execution.
- Effective and timely communication with internal and external clients, including client calls and handling of support mailbox.
- Review and take appropriate actions based on SFDC/SWB reports.
Skills :
- Excellent trouble shooting and problem solving skills
- Knowledge of networking fundamentals
- Ability to work independently
- Ability to flourish when working under pressure in a team environment
- Attention to detail
- Good Team Player
- Flexible
- Positive attitude
- Ready to work in shifts
- Excellent English verbal and written communication skills
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Qualification : B.E / B.Tech
Work Experience : 0 – 3 Years
How to Apply for IDeaS Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here