About Company : IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we are building industry-based solutions to real-world problems. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents. At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Job Title : Technical Support Associate
Location : Hyderabad
Job Description :
- Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across NA, EMEA & AP
- Handling inbound calls / emails / chats resolving technical issues for end users
- Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Ability to identify basic hardware parts and awareness of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Skilled in commercially standard software applications and major desktop operating systems
- Awareness of basic networking concepts and technologies
- Questioning / probing skills, as relevant to the issue and level of the caller
- Fluency in English Communications Skills (both spoken and written) / soft skills
Qualification : Any Graduates 2017, 2018 & 2019 ( only those who have completed the exams and are awaiting results with no previous backlogs)
Work Experience : 0 – 2 Year
Walk-In Date : 25th Nov – 30th Nov 2019
Time : 11:00 AM
Venue : IBM India Pvt. Ltd
Building no 3, Mind Space
Rajeha IT park, Hyderabad
Apply : Walk-In
Contact Person : Nitin Sharma