IBM Off Campus Drive 2021: IBM Off Campus Drive 2021 For Network Support Engineer. B.E / B.Tech / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we are building industry-based solutions to real-world problems. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents. At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Job Title: Network Support Specialist
Location: Across India
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Job Description:
- Response to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
- Answers inbound calls
- Attempts first call resolution
- Performs basic troubleshooting
- Routes calls to appropriate department / next level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
- Performs outbound call campaigns
- Responsible to manage the Service Desk email box and assign emails to appropriate department
- Handles other administrative tasks as requested by line manager
Skills:
- Excellent English language skills are a must
- Strong customer focus
- Ability to work accurately and meet deadlines
- Attention to detail and accuracy while being able to maintain higher workload
- Professional and articulate
- Effective communicator; able to liaise with confidence with both the internal and external parties
- Flexible
- Reliable
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Qualification: B.E / B.Tech / Any Graduate – 2020 / 2021 Batch
Work Experience: 0 – 1 Year
How to Apply for IBM Off Campus Drive 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here