Hexaware Off Campus Drive 2022: Hexaware Off Campus Drive 2022 For Infrastructure Management Support. B.Sc / BCA candidates can apply. The detailed eligibility and application process are given below.
About Company: Hexaware is a fast-growing and automation-led next-generation provider, with a deep-rooted legacy of delivering excellence in IT, BPO and Consulting services and with a rapidly expanding international footprint. This superior performance is driven by a combination of superior strategy, best teams in the world and a culture that is passionate about innovation and automation. Hexaware Digital offerings have helped clients achieve operational excellence and customer delight. The company’s focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. The organization is now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.
Job Title: Infrastructure Management Support
Location: Chennai / Noida / Mumbai / Pune
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Job Description:
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support, and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow–up, and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first-call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end–users laptops, desktops.
Skills:
- Excellent verbal and written communication in English is a must
- Provide follow–up service to End–users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to working in a 24*7 shifts environment.
- Candidates having more than 1 year of education gap are not eligible for this drive.
CTC & Stipend: 3 LPA & 15k for 3 months stipend amount
Service Agreement: 2 yrs – 2 Lakhs
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Qualification:
- B.Sc (CS/IT/Electronics) & BCA – 2022 Batch
- 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
- No Live backlogs at the time of registration
Work Experience: Fresher
How to Apply for Hexaware Off Campus Drive 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here
For more info: Click Here