HCLTech Recruitment 2026: Join HCLTech Recruitment 2026 for Associate Customer Support roles! Freshers apply now for entry-level jobs in Hyderabad & India. High salary, great benefits – latest openings, eligibility & application link inside. Don’t miss out!
🔍 About HCLTech:
HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centred around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totalled $12.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.
💼 Job Role: Associate Customer Support
Location: Noida (Work From Home)
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📝Job Description:
- Associate Customer Care – Voice (Work From Home)
- Industry: IT Services & Consulting
- Department: Customer Service – International
- Employment Type: Work From Home
Responsibilities:
- Manage complex inbound and outbound customer calls with professionalism and accuracy.
- Resolve escalated issues using strong analytical, communication, and problem‑solving skills.
- Follow escalation protocols for matters beyond individual scope while maintaining high first‑call resolution.
- Monitor customer interactions to ensure quality standards and compliance with procedures.
- Provide constructive feedback and coaching to team members to enhance performance.
- Support training and onboarding of new hires, promoting a collaborative and growth‑focused environment.
- Contribute to process improvement initiatives to enhance call handling efficiency and customer satisfaction.
Skills:
- Strong understanding of customer service principles and a customer‑first mindset.
- Excellent verbal and written communication skills.
- Ability to analyze problems, identify root causes, and implement effective solutions.
- Familiarity with performance metrics, SLAs, and quality benchmarks.
- Strong adherence to company policies, confidentiality, and ethical standards.
- Customer Focus
- Customer Satisfaction Management
- Customer Service Support
- Verbal Communication
- Written Communication
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: Freshers / Experienced
✅ How to Apply for HCLTech Recruitment 2026?
Interested candidates can apply online by clicking the application link below: