Genpact Virtual Drive: Genpact Virtual Drive For Customer Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Customer Support
Location: Hyderabad
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Responsibilities:
- Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
- Respond to email /phone queries on disputed invoice
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Find opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to supervise and supervise the past dues
- Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a standout colleague to process any ADHOC request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
- Raise problems to senior staff members and or management as appropriate.
Skills:
- Commerce Graduate
- Excellent Communication Skills (verbal and written)
- Accounting Knowledge
- Good customer handling skills
- High Energy level
- Effective probing skills and analyzing / understanding skills
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Qualification: Any Graduate
Work Experience: 0 – 1 Year
Virtual Drive Date: 20th Feb 2025
Time: 11.30 AM – 1.00 PM
Venue: Please download MS Teams to join the meeting
MS Meeting ID: 428 841 792 492
MS Passcode: KU6by7LU
How to Apply for Genpact Virtual Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here